Tuesday, 20 May 2008
10 New Rules for 21st Century Business
My colleague Dean Bleasdale posted on his blog 10 new rules for a 21st Century business. They are a great summary of things to do to achieve maximum personal productivity.

1. I take lunch everyday and do something unrelated to work. For example, I get out of the office and take a walk, listen to a relaxation CD, write in a journal, or visit a friend.

2. I work reasonable hours. On most days, I arrive at _____ and leave by _____.

3. I schedule "breathing room" every day so I can step back, re-evaluate my priorities and be sure that I am working on what really matters.

4. I do whatever it takes to create a healthy work environment. I keep my office free of clutter and if necessary, I use a clean air filter, full spectrum lighting, and I keep a reserve of bottled water nearby.

5. I have an "Absolute Yes" list for work (a 3" x 5" index card with my top five priorities listed in order of importance) and I refer to it often.

6. I train myself to consistently look for ways to delegate work in order to empower others so I can honour my Absolute Yes list.

7. I hire only highly competent, talented people to support my efforts.

8. I ask family and friends to honour my work time by eliminating non-essential personal calls and interruptions.

9. I coordinate my work schedule to remove distractions and interruptions. For example, I design blocks of uninterrupted, focused time and I only check voicemail and e-mail twice a day.

10. I stop taking on more than I can handle. When asked to take on a project, I check to be sure that I can complete the assignment without suffering or sacrificing my self-care.

What other rules do you think need to be added?


exuberantly yours


Ingrid

Heart Harmony

Putting your business into words

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Wednesday, 26 March 2008
Managing your appointments

Many small businesses run on appointments - think of hairdressers, alternative therapists and vets. One of the ongoing struggles for these businesses is managing their dreaded appointment book. Their appointment book is in constant change with people canceling, rescheduling and just plain old not showing up for appointments.

That's why I loved this blog post by
Alternative Health Practice.com - it outlines some great strategies to help all businesses manage their appointments. Some of the tips include:
  • Phoning to confirm appointments 2-3 days prior. Don't leave it until the morning of the appointment. Give yourself time.
  • You can use text messaging to remind people of their appointments.
  • Use some psychology - Don't say "Call if you can't make it" as you are predisposing them to move the appointment. Just say "Calling to confirm your appointment on Tuesday at 9am. Really looking forward to seeing you then".
  • Respect your time. If someone is running late (and your business is one that lends itself to that), then keep your finish times solid, even if the start time is late.
  • Don't underbook. If you leave too big a gap between clients, you allow overflow in terms of time. You also are teaching your clients that you are always available and not in demand.
  • Don't overbook. If you try to cram too many clients in - you are guaranteed to always be running late and you will increase your stress levels.
  • Track your data and clients - if you have repeat offenders then you may want to look at cancellation fees, only booking if there is a gap that day or even "sacking the client".
Some of my own tips:
  • Schedule in regular time to work "on your business". Even half a day per week will pay you huge dividends.
  • Schedule in time for team bonding and communication. Regular shared morning teas and lunches help keep the team working together effectively.
  • Book in time to "goof off" with friends or just by yourself. Everyone needs time to recharge and revitalise.
I am interested in hearing your ideas on how you manage your diaries.

Until next time

Ingrid Cliff
Heart Harmony

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Thursday, 8 November 2007
The Things We Do In Traffic ...
Hi

Yesterday I was in the car driving to meet some clients down the Gold Coast - usually about an hour and a half trip but ... there was some problem with the highway and my quick trip turned into a 3 hour marathon.

So I got to spend a lot of time looking at the people in cars around me while ants sped past me. Some people looked resigned and bored, some were quite angry and aggressive, some were using their time talking on their mobiles and I heard a lot of music playing - sometimes people were singing along.

Me - I started by talking on the phone to clients (until my battery ran out). I then found myself getting "antsy" and ended up taking the next exit and going exploring in areas I had never been before, until I found a way to where I needed to go that avoided the highway.

It seemed that the delay in traffic revealed a lot about how people viewed life. Some were resigned to go slow, some were angry that they weren't going faster but didn't do anything about it, some distracted themselves and some connected with other people on the journey.

I learnt about myself that I love connecting with people but I still love moving forward and am willing to get outside my comfort zone and get lost for a time before I find my way ... but I am not willing to stay stuck. Kinda nice really!

What do you do in traffic?

warm regards

Ingrid
www.heartharmony.com.au

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