Heart Harmony Communications http://www.heartharmony.com.au Brisbane Copywriters Fri, 27 Feb 2015 07:32:28 +0000 en-US hourly 1 Want Better Customer Experience? Care About Customer Emotional Highs and Lows http://www.heartharmony.com.au/blog/better-customer-experience/ http://www.heartharmony.com.au/blog/better-customer-experience/#respond Thu, 26 Feb 2015 10:28:57 +0000 http://www.heartharmony.com.au/?p=8092 Many people look for the magic bullet in improving customer experience. They spend a fortune on staff training; on getting the right tagline and marketing; or on tweaking their IT systems for seamless integration. All of these are great in their own right but they are BIG initiatives. The simplest, cheapest and quickest way toRead more

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How late is too late for meetings? http://www.heartharmony.com.au/blog/late-for-meetings/ http://www.heartharmony.com.au/blog/late-for-meetings/#comments Thu, 29 Jan 2015 12:11:06 +0000 http://www.heartharmony.com.au/?p=8085 I consider myself something of a meetings sage.  Sitting in on thousands of meetings over the years will do that to you: You either learn to deal with the vagaries of meetings with a modicum of Zen, or take up obscure meeting room hobbies such as counting the ceiling tiles in the meeting room justRead more

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Happy 2015 from Heart Harmony Communications http://www.heartharmony.com.au/blog/happy-2015-heart-harmony-communications/ http://www.heartharmony.com.au/blog/happy-2015-heart-harmony-communications/#respond Wed, 31 Dec 2014 14:01:51 +0000 http://www.heartharmony.com.au/?p=4839          

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Merry Christmas from the Heart Harmony Communications Team http://www.heartharmony.com.au/blog/christmas-2014/ http://www.heartharmony.com.au/blog/christmas-2014/#respond Tue, 23 Dec 2014 21:02:47 +0000 http://www.heartharmony.com.au/?p=4835 The post Merry Christmas from the Heart Harmony Communications Team appeared first on Heart Harmony Communications. ]]> http://www.heartharmony.com.au/blog/christmas-2014/feed/ 0 Top Leadership Books of 2014 http://www.heartharmony.com.au/blog/top-leadership-books-2014/ http://www.heartharmony.com.au/blog/top-leadership-books-2014/#comments Thu, 18 Dec 2014 11:59:51 +0000 http://www.heartharmony.com.au/?p=8062 There’s something exciting about opening a new book. In between the covers are whispers of potential, stunning ideas and new ways of thinking. I remember the first time I read a book and felt the neural pathways in my mind shifting. I could feel the tiny bubbles of excitement that a new idea brings ticklingRead more

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What The Flu Taught Me About Life http://www.heartharmony.com.au/blog/what-flu-taught-me/ http://www.heartharmony.com.au/blog/what-flu-taught-me/#comments Thu, 13 Nov 2014 07:58:45 +0000 http://www.heartharmony.com.au/?p=8052 This week I have been sick. Not the kind of “sick” snarled by a teenager wearing trousers that show more of their undies than a Victoria’s Secret model, but the curled up in a ball and quietly rocking in a ball of misery sick. I mean, who gets the flu in November? It is cool,Read more

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The 10 Commandments of Exceptional Customer Service http://www.heartharmony.com.au/blog/exceptional-customer-service/ http://www.heartharmony.com.au/blog/exceptional-customer-service/#respond Thu, 30 Oct 2014 11:43:30 +0000 http://www.heartharmony.com.au/?p=8029 It doesn’t matter if you are serving customers online or in a store, there are 10 things that go to making up exceptional customer service. Here are the 10 commandments your customers wish you would abide by. (Feel free to pick up a chisel and a stone tablet at Bunnings to engrave them for yourRead more

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10 Tips to Revise Your Business Letters For Better Results http://www.heartharmony.com.au/blog/revise-business-letters/ http://www.heartharmony.com.au/blog/revise-business-letters/#comments Thu, 16 Oct 2014 09:53:47 +0000 http://www.heartharmony.com.au/?p=8023 When was the last time you looked at the most common letters you send to your clients? Not just to sign them, but deeply looked at them … through your customer’s eyes? I am currently working on a major customer service project with a large government organisation, and one of the parts of the projectRead more

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People Join a Business But Leave a Manager http://www.heartharmony.com.au/blog/people-join-a-business-and-leave-a-manager/ http://www.heartharmony.com.au/blog/people-join-a-business-and-leave-a-manager/#respond Thu, 25 Sep 2014 08:27:06 +0000 http://www.heartharmony.com.au/?p=8014 One of the truisms in HR is that new hires join a business. When people are hired, they are signing on to contribute their labour and best efforts into delivering the bigger vision for the organisation. No employee ever joins a business with the intention of failing or doing a bad job. People who resignRead more

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5 Simple Copywriting Tweaks Anyone Can Do http://www.heartharmony.com.au/blog/5-simple-copywriting-tweaks-anyone-can-do/ http://www.heartharmony.com.au/blog/5-simple-copywriting-tweaks-anyone-can-do/#respond Thu, 11 Sep 2014 08:33:16 +0000 http://www.heartharmony.com.au/?p=8006 Everyone writes for their business to some level or another. It can be a simple email to a client or a complex report – the essence is the same. But what do you do if you don’t have a tame copywriter on tap to do all your business writing for you? Here are 5 simpleRead more

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