Small Business Mentoring & Facilitation
Growing the Heart of Your Business
You want clarity for your business direction. You want to plan for the future, for that next big project. You want great small business ideas so you know the next steps to take to grow your business, and the next and the next and the next.
You want to know how to harmonise all of the parts of your business - your people, your systems and your direction.
You need answers ... you need solutions ... and you need them yesterday!
Small Business Mentoring
Heart Harmony helps grow businesses through time tested systems and processes and powerful ideas. We provide you with great small business strategies to achieve your goals.
But ... we are also hands on if you need us to be. We can help you find whatever resources you need to take your next business step (even if that means locating a Cantonese speaking speech therapist - as one client asked Heart Harmony to find for them).
Heart Harmony offers facilitation of
workshops and planning days ...
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Strategic planning
facilitation
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Business development session
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Business plan development
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Operational planning
facilitation
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Infrastructure
planning
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Project planning
- Marketing plan development and facilitation
We break through the barriers, keep things moving, get results and keep to time.
We also offer team-building workshops designed to improve
communication and understanding of team members.
Ingrid
Cliff, the CEO of Heart Harmony is a trained facilitator who
gets results. Ingrid uses a range of creativity and group
process techniques.
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"My business had had a tough year … and I had tried unsuccessfully to sell it. I realized that I needed to help to refocus the business, or to decide to get on with something else. I searched the web for a business coach and found Ingrid.
We only had 6 or 8 one hour sessions, but in that time Ingrid helped me to focus on the part of the business that I enjoyed, which perhaps not so coincidently was the part of the business that was doing best. My turnover is greater than ever before, and my margins are much improved.
Ingrid’s ability to get me to calmly look at my situation, see the opportunities, and then focus on pursuing them was fundamental to the successful turnaround of my business. I enjoy getting her newsletters, and find her to be very generous with time and genuine desire to do good work with her clients. My time spent with Ingrid has been a great investment. I have no hesitation in recommending her."
Hamish Barker,
Zebayish Trading (Pomegranate Fashion)
"I recently required some help with a variety of work ranging from continuity planning to business strategy in the area of knowledge management. As a relative newcomer to these subjects, I found myself running around in circles and tying myself in knots trying to iron out the myriad of ideas and thoughts in my mind.
After speaking to a colleague about my situation, she recommended Ingrid Cliff from Heart Harmony to help me focus and get on with the task at hand. What I expected was a straight talking, clear thinking, process focussed consultant to get me back on track and help me deliver my requirements. What I received was all of that and so much more........
Not only has Ingrid helped me to focus my thoughts and document these, she has also provided useful suggestions for improvement and shared generously of her experience and time to take the work that I am doing to a level well above where I thought it might be.
Ingrid has an ability to listen carefully, draw out issues and then help solve these while making me feel like I am simply chatting to an old friend and as such I happily choose to continue to work with her on different aspects of my job. I would happily recommend Ingrid to anyone who wants to make things happen"
George Mondon
BP Bulwer Island
"Ingrid is a great consultant to have on your side, being result focused she is always looking for outcomes that that are deliverable and practical. Ingrid has a great sense of humor so when the pressure is on can always look on the bright side of life.
Thanks Ingrid for keeping me on the straight and narrow."
Ian Martin-Blakey
People Factor Group
“I've had the pleasure of working with Ingrid through the local Chamber of Commerce, as my client, and observing how she works with her clients. She has impeccable integrity, and always works in a very professional manner. I am in awe of Ingrid's abilities to tease information out of the Internet on behalf of her clients, as well as her extensive skills in Copywriting and HR. Ingrid is a great person and I would be happy to recommend her to get your company back on track.”
Mick Moloney
Digital Dilemmas
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What is covered in a basic business development session?
So … what is covered in a business development session with Heart Harmony? We look in depth at you and your business. We look at what your business stands for and what its core message is to consumers.
We check out your competition – what they do well and not so well.
We get inside the mind of your customers – who are they, what is important to them and how they think. Using this knowledge we are able to define how to share information with them about your business in a way that will make them raving fans.
We also look at your product or services – spending time analyzing everything from production, distribution and marketing. We provide suggestions for improvement as well as ways to streamline your processes.
Finally we look at your marketing plan – giving you a quick run through of all of the different marketing media that are now available. We also look at assisting you to select the right mix to market your product both now and in the future.
Full day vs. part-day?
Depending on the amount of time you have allocated for your session will determine how much we will be able to cover and to what depth.
Generally a full-day is required to create a totally completed analysis.
We understand that not all businesses are ready to commit to a full-day business development session … so part-day sessions are offered to help you kick-start your analysis.
With part-day sessions we will cover the essentials and provide you with templates and tools to complete the remaining assessments at your own pace.
What do you get at the end of the session?
Clarity, understanding and knowledge are all part of the package. You will be clearer on your business model, its direction and what you need to do to get you there.
You are also provided with a proposal in terms of future work that we can assist you with and estimated costs and timeframes. You are under no obligation to undertake this work with us – it will just assist you to plan and budget for your next steps.
How do I book?
Just call our office on (07) 3351 8844 to book in your session. Generally we can fit you in within a fortnight of making a booking.
You are left with clear and agreed actions
to move your company forward, setting the foundations for future
success.
Please
contact us
if you would like an obligation free discussion of your next
business development or facilitation project.
" You gave us both some excellent ideas and we're still working through the long list...
Your services are extremely valuable to small businesses like ourselves and we found the ideas you suggested were very useful ... I have no problems in recommending your services to others business colleagues."
Alison Warburton
Platinum Cleaning Services
"I take my hat off to you and your professionalism. I did get my outcomes.
You are a very brave woman, walking into a room of hostile accountants, and having them talking non-stop with each other within 60 minutes of meeting you.
That style of brainstorming was excellent because there were no negative comments, and as you said, it was very quick compared to the verbal style. Thank you very much from myself, and on behalf of the group."
Rana, Ferny Hills
Spending time with you today in a private session was inspiring and being able to bounce ideas off you was liberating. I felt secure because it was one to one, and there were aspects of my past that had to be aired, for you to get the full perspective of who I am. Also Ingrid, the clarity you brought to some of my stumbling blocks, which have haunted me in the past, was illuminating. Particularly the fact you quickly linked my first two goals, and the skills that can be intertwined in each, and this demonstrated to me the power of your perception. It was a wonderful experience being able to share my hopes and dreams with you, having them gently examined and explored in detail.
The process is akin to 'holding loosely woven wisps of wondrous words up to the light' and tracing the golden thread in the ongoing tapestry of my life - will my hope-filled dreams stand up to the searchlight, and take on a life of their own? Or will they flutter aimlessly in a mean little wind, and shrivel like broken promises. With your help, I'm breathing the fire of passion into my goals, so they manifest as my blueprint to the future.
Leonie Dennison
International Freelance Journalist
One of Ingrid's strengths is her ability to listen and focus on you as an individual while you are talking. Her attention doesn't wander and she is genuinely interested in what you are saying. She is then able to draw on her vast experience and take the conversation further. Ingrid also has an innate ability to draw more information out, always leading to a solution, a better way of doing things or to challenge you to achieve even greater goals. I have enjoyed my sessions with Ingrid and would recommend her to anyone, especially those who are feeling out of control of their life.
Bronwyn - The Gap
When I first thought about having life coaching ... I thought the best thing that I would get out it was a little help deciding what career to pursue. I knew on some level that my life needed to change but I didn’t know how to start to do it. After meeting with Ingrid for only a short time my life has completely changed for the better. Not only do I have direction for my life but I feel happier and more secure than ever
Nicole Gnezdiloff - Wellington, NZ
Thank you Ingrid, for your insight and realistic approach. Recently, I have taken the first few steps to achieving my goal of developing my own business. With your guidance, and experience in listening to both head and heart — I have discovered an unrealized potential in myself. I have felt empowered to ‘boldly go forward’ where previously I have only ever dreamed. You have coached me from a ‘gunna-do’ attitude — to ‘can do’ achievements! And now, the results are beginning to truly shine — in my business and in myself.
Daile Drevins, Salt Design
I wasn’t sure what I would get out of a goal setting session. What I got was understanding of what was important to me, useful ideas on how to move towards what I want in life and a friendly listening ear.I am still feeling the positive effects months down the track.I recommend it to anyone feeling stuck or confused with their life.
Peter, Ferny Hills
You have certainly changed my life for the better! I am very grateful for your guidance. You have helped me to start a new journey and your vast experience and knowledge has contributed to my improved well-being. Thank-you! Thank-you! Thank-you! I don’t know where I’d be today if I had not met you. It has been an absolute pleasure to work with you — you are an inspiration!
Kathryn, Brisbane
Ingrid gave me the time I needed and the strength to work through issues in my life — as if I was her friend yet able to keep her distance as not to become unproductive in my life. She gave me a new way of looking at the same problem.
Sandy, Ferny Hills
I am grateful for all the help you have given me so freely so I can learn to live a joyful life. I am now viewing each part of my life as a roller coaster ride — scary, exciting, fun, calm, slow but never fearful because I can’t fall off as I’m strapped in safely.
Margaret, Strathpine
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