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Queensland has just been hit by it’s second major natural disaster in the space of just over a month. First there were the devastating floods that affected 3/4 of the state, and then Cyclone Yasi , as big as Hurricane Katrina,  hit the north of the state last night.

While the human impact on lives and businesses are immeasurable, there are some very clear lessons that can be learnt from the exceptional communication that has occurring during both disasters.

Businesses should take lessons from how the disaster communication has been done. Your business may never be faced with the scale of disaster Queensland has seen, but the essence of disaster communication is the same no matter whether your business is faced with legal issues, staff issues or any other disaster that puts you in the media spotlight.

1. Have a nominated spokesperson of some stature. In these disasters the spokesperson has been Anna Bligh, Premier of the state, accompanied by the Police Commissioner and other emergency services personnel and Ministers as needed. Briefings have never been left to a media advisor – the leader has always been front and centre, fielding the questions, providing answers & keeping things calm. This also means your spokesperson needs to be easily contactable and ready to provide comment 24/7. If your spokesperson can’t make a briefing, then you need to explain where they are and how the stand-in spokesperson is of similar high stature. Get clear on who your media spokesperson is going to be in any crisis situation and make sure your team know how to contact them.
2. The spokesperson needs to have media skills. Every CEO/spokesperson needs media training – no if’s, but’s or maybe’s. They need to be able to present to the media in a clear, confident and calm fashion, and not get flustered.
3. Take questions. Allowing all questions helps to dispel concerns of people. Reading from a prepared statement and running suggests something to hide.
4. If you don’t know the answer – say so. The people who have briefed Anna Bligh have done a superb job, but no leader knows all of the answers. Where she didn’t know the answers, she said so and explained exactly when she would have the information and when she would tell people about it.
5. Keep the leadership team regularly updated. Every few hours the full disaster management team would meet, exchange information and plan next steps. Everyone that needed to be in the loop on what was happening, was kept in the loop – no exceptions.
6. Regularly communicate to the public. Every few hours Anna Bligh would hold a press conference that updated the public on information. Updates were regular, consistent, authoritative and the spacing did not allow rumours to spread to quickly.  Where there were rumours doing the rounds, she specifically addressed the rumours and gave the facts which served to stop their spread. The team always announced when the next briefing would be given to the media at the end of the previous briefing – it helped create certainty and instill calm. Outside of formal briefings, Anna Bligh was accessible to the regular media for exclusive interviews.
7. Repeat the key messages. Core messages for each disaster were communicated over and over (pretty much in each briefing). They were not said once and forgotten, but repeated and embedded.
8. Communicate in many different channels. One of the strengths for the team has been use of multiple communication channels – Facebook, Twitter, Websites, their own live broadcast channel on You Tube, traditional media releases and press conferences. They did not rely just on the media to pick up their story – they actively went out and communicated their messages themselves. And yes, this meant a team of people working tirelessly in the background. You need to work out who your communication team is going to be before any disaster hits.
9. Don’t downplay the bad news. If there is bad news or mistakes made, get the information out there as soon as possible. Don’t try to hide it or downplay it. People want the truth in disaster situations and fudging the answers only creates suspicion.
10. Be human. One of the real strengths of Anna Bligh and her team, has been the willingness to share their emotional pain while still getting the job done. They haven’t kept their emotions in a box – but have allowed people to see their fears, frustrations, sorrow as well as relief. This last point is the thing that people in Queensland are still talking about – they don’t often talk about the regularity of communication – just that Anna has “stepped up” and “been inspirational”.

Are there any other lessons that you have seen during this time?

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

On the weekend I finished reading “The Winner’s Bible: Rewire Your Brain for Permanent Change” by Dr Kerry Spackman. It was one of the books I had taken with me on my holiday, and was one of three which remained unopened and unread in the bottom of my suitcase.  On Saturday, when I was recovering from another challenge with my breathing, I decided to finally get to my unread “holiday” books.

I have to say that as a whole the book was “yeah so what”.  It irritated me more than inspired me (I have this thing about books that tell you of the importance of goals and of having an unshakable belief in yourself and then only give trite answers on how to set goals & develop belief, but that is an aside).

However, there was one passage that really resonated with me. It was the chapter where Kerry was talking about his grandpa, Sir Trevor Henry. Sir Trevor was one of New Zealand’s top judges and was an unerringly good judge of character. When Kerry asked his grandpa how he was able to do this, he answered:

” Everyone you meet has a Big Story. They all have an image they want to project about who they are, what they do and why they are so special. Because this Big Story is important to them they put in a lot of effort and care to polish it to perfection. They make this Big Story interesting so we naturally pay a lot of attention to it. But while they are going about their lives, living and telling their Big Story, they are also leaking out Little Stories. Small subtleties in their behaviour that tell you what they are actually like inside. Of course, we don’t usually notice these Little Stories because they get completely swamped by the Big Story. But if you learn to listen to these Little Stories you’ll be able to see inside people’s souls. And the more you practice this Skill of listening to the Little Stories, the more you’ll see.”

I love this. As I spent a bit of time deeply thinking back over my past year, I realised I had lost sight of the importance of  listening to the  Little Stories and been seduced by the Big Story on more than on occasion. As my grandma used to say “Unless you watch for straws in the wind, you are likely to be hit by the haystack“.

The other quote from the book that resonated with me was:

“You see, the richest people in the world aren’t those with the most assets, the most fame, the most success or even those who are the most popular. The people who possess the greatest treasure in the world are those who:

• are quality people leading their own authentic lives to the fullest
• are intimately connected with other people of equal quality who deeply care for them.”

This is a brilliant definition of richness and abundance. It is easy to get caught up with the Big Story told by people of zeros on a balance sheet, public fame and apparent worldly success – but the little stories can tell a different tale of richness.

So here’s to a life of authenticity, intimate connection, quality friends and family and of hearing the Little Stories that tell of joy, hope, inspiration, honesty and love!

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

I have just returned from 18 days travelling around glorious New Zealand – experiencing as much of the country as I could possibly fit into to the time.  And during that time my kids and I also experienced a wide range of employees in the service industries.

These employees could be categorised into one of four main types, which I suspect most people can recognise.

The “I hate my job” employee.  This employee is typified by a counter attendant at Burger King in Christchurch. All customers were greeted with a glare and a snarl and her luckless colleagues got the short end of her temper when things were not done “her way”.  She ran down her colleagues to customers, and rolled her eyes when thanked and you could taste her bitterness in the food. Luckily the “I hate my job” employee are few and far between. Unluckily these tend to always talk about leaving the job and never actually end up going anywhere.

The “I’m only here for the money and they don’t pay me enough to care” employee. These are the vast bulk of the employees in many jobs. They do their job competently, following all of the steps to the letter including the “smile and ask how is your day” step. But don’t expect them to actually listen to the answer or deal with unexpected situations. They are functional, mean well and try and do the right thing – but the magic is missing.

The “I used to care once but something happened” employee. These  can be hard to distinguish from the “only here for the money” group, but every now and again you discover hidden animation, warmth and genuine joy from this group of employee before it is quickly bundled back in and hidden away.  We discovered this type commenting on a cruise on Milford Sound, doing the boring tourist drone and every now and again hitting a quick highlight of insight and fun before quickly returning to boring drone.  I suspect that with the right management it wouldn’t be too hard to get them to shift to the next level.

The “Gee I love my job and can’t wait to share it with you” employee. These are the true gems who are extremely rare in any workplace. Luckily we met a few of them. Our tour guide from Hobbiton’s eyes sparkled with joy and michief, her voice varied from conspiratorial to exuberant – she so loved her job that she made magic happen – you could almost see the hobbits travelling around their homes. Our Huka Falls jet boat guy oozed cockiness and testosterone – and also oozed the love of his boat and the joy he gained from bringing pleasure to all in his boat. Yes, he was a nutter in how he drove but my kids rate him as right up there as one of their highlights.  Our hotel owners at Brylin Motel, Rotorua and Camelot Motor Lodge, Christchurch were both awesome – both couples treated visitors as honoured guests in their home and were full of amazing information, warmth and genuine caring. For example, the owners at Brylin would pick up, wash, dry, fold and return our washing to our room for us – awesome for a very tiny motel with only about 12 rooms! The Camelot owners would have a long yarn with us about life, what we had seen and ideas for future experiences that matched our personalities. They were a listening ear and much welcome adult company (after 3 weeks travelling just with teenagers).

These few gems are the reason raving fans are created and brilliant memories made. Not one of these people had to follow a script for their work. Not one needed to be taught “customer service”. Not one had to fill in a tick sheet to remember what to do next. What was their secret? A genuine love for what they did. They believed 110% in the value of their work and their role in sharing their passion with others.

Hiring for passion can be challenging, but by asking a few well chosen questions around how they feel about their current job, or to describe what they do in their day to day role, you should be able to see glimpses of sparkling eyes, joy and enthusiasm vs boredom and hatred. Past behaviour is a good predictor of future behaviour, so when in doubt, hire for passion!

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance HR Writer

It’s back to work time for many of us, and all of the regular networking events and conferences are starting to gear up. This meant it is also the time to brush up on your networking skills before you hit the meet and greet circuit.

The first thing to know is that if you are going to network, you need to network with a purpose and not just fluff around. Networking events are a great way to meet potential clients or alliance partners for your business. Here are a few tips to help you get the most out of your next event.

1. Take plenty of current business cards. Look over your cards – do they “feel” solid and high quality? Is the design professional & attractive? Can you actually read the text and not need a magnifying glass to do so? This is a great time of year to get your business cards redesigned and reprinted if they are not sending the right impression.
2. To make it easier to manage the event, I usually wear a jacket with two pockets. My business cards are in my right hand pocket and the cards I collect go into my left pocket.  This stops them getting mixed up, and leaves my hands free to hold a drink or coffee. At lunches or breakfasts, I have a lovely business card case that sits next to me at the table, rather than reaching for my handbag all the time.
3. Networking is not a competition to collect cards with the winner the person with the most cards at the end of the event. It is about learning about the other person and their business and thinking about how you or someone you know can help that person succeed.
4. Learn to sell through and not to. If you try and sell to the person at the networking event, you may as well pack up and leave now. Networking is all about the long term alliances, building trust and sharing knowledge, not short term sales.
5. Be generous with your time and advice. Take time to enjoy meeting people and getting to know them in more depth. This is not a speed dating experience – savour getting to know the person you are talking with.
6. After the event, jot on the cards you have collected where you met the person and the date.
7. Follow up every card with a short handwritten note or email. Don’t try and sell anything in this note – that is bad form and generally will “burn” the person.
8. Do not add the person to your email list unless they have given explicit consent to do so.
9. Periodically touch base with the people you have met.
10. Alliances are the some of the most effective business referral strategies. Look for people who provide goods or services to a similar client base to yourself, and work together to build both of your businesses.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

A few years back I came across this piece by Rev. David Ault. I love the questions he poses and each year ask myself these same questions.

Did I express love this year, real love?  The kind of love that doesn’t announce itself in flashy circumstances or structured conditions – but an authentic, quiet, internal love?  The kind of love that bubbles to the surface when I gaze at another with understanding, a love that places me in their shoes, granting freedom from judgment and deepening my compassion?  A philanthropic love that expresses because it simply feels compelled to, because it knows there is more than enough and everyone can benefit. If not, then I resolve to be and do better in my authentic loving.

Did I forgive this year, really forgive?  The kind of forgiveness that cracks open my heart, peeling away one more layer of righteous indignation, thus allowing my soul to breathe?  The kind of forgiveness that loosens my clinched fists held high at a situation so that I don’t enter into the next one with guarded mistrust?  The kind of forgiveness that comprehends there is a difference between understanding a behavioral choice and condoning it? If not, then I resolve to be and do better in my forgiving.

Did I stop this year, really stop?  The kind of stopping that can’t help but make me vulnerable by becoming more familiar with who I am without distraction, smoke screens, excuses or self-imposed numbing?  The kind of stopping that turns me, naked, towards my feelings, giving them permission to express?  No right or wrong – a stopping that simply lets me hear what I need to hear so that I can live more effectively?  If not, then I resolve to be and do better in allowing myself to stop.

Did I seek adventure this year, real adventure?  The kind of adventure that requires me to not only take a leap of faith off my cliff of familiarity but actually sends me back to get a running start?  The kind of adventure that shakes the dust off my capable but underused wings and gives them an opportunity to catch the gorgeous wind of change?  The kind of adventure that knows there is no outside safety net in this physical world, only an internal one?  The kind of adventure that shouts, “I choose to live fully!” If not, then I resolve to be and do better in seeking adventure.

Did I seek wellness this year, real wellness?  The kind of wellness that requires me to be fully conscious of what I put in my body – the kind of wellness that requires me to practice what I preach when it comes to self-love while understanding that the power to dissolve poor habits starts by simply choosing to change?  Wellness that says, “This is the only body you’ve got. Treat me with respect, praise me daily and honor me as the holy temple that I am?”  If not, then I resolve to be and do better in allowing wellness in my life.

Did I play this year, really play?  The kind of play that gives value to the heavenly activity of fun – knowing that fun is sacred, that play is the equivalent of work and that during play -renewal and relaxation usher in the newest ideas and the clearest choices for better manifestations?  Did I view play as a necessary life function and not a debatable luxury? If not, then I resolve to be and do better in my relationship to playing.

Did I set a goal and see it to completion this year, really complete it?  The kind of completion that lets the vibration of satisfaction and confidence in my abilities heal any opposing ideas of not being good enough?  Did I honor my life and its sacred purpose by utilizing my time with forward thinking and letting my mistakes be motivators not antagonists? Did I dissolve my insecurities and procrastination by understanding that my untapped genius has but one mode of expression and that is through idea, thought, word and action? If not, then I resolve to be and do better in setting and completing my goals.

Did I open myself up to learn this year, really learn? The kind of learning that entices me to enroll in being a student of life with thirst and enthusiasm? Did I set an intention for uncovering more of my potential, letting divine intellect eat from my plate and stepping deeper into the waters of wisdom?  Did I open a book, take a class, study a language, learn an instrument, write a poem, visit another culture?  Did I learn to surprise and thrill myself with the infinite capacity I have to master more than I thought I could?  If not, then I resolve to be and do better on my personal path of learning.

Did I clean up my relationships this year, really clean them up?  The kind of cleaning that requires me to break open the lock, pull back the curtain, throw open the window and start removing the dust of harsh words, grudges, false accusations and misguided choices that have layered my heart?  Did I make amends for the fearful ways that disheartened another, for neglecting to honor their point of view?  With careful examination, did I communicate my truth, understanding that sometimes all we may be able to do is agree to disagree and to do so without judgement or malice?  If not, then I resolve to be and do better on cleaning up my relationships.

Did I share my good this year, really share?  The kind of sharing that comes from the pure joy of seeing another succeed, not from what I think they can or will do for me in return?  Did I tithe back to where I was spiritually fed, transformed and inspired?  Did I practice random acts of kindness and give of my time, talent, and treasure realizing that my good is a part of a never-ending wellspring that cannot run dry – whose source is and always will be the infinite wellspring of the Divine?  Did I commit to walking the altruistic path, remembering that every step brings healing and enlightenment to the world?  If not, then I resolve to be and do better in my sharing.

Did I pray this year, really pray?  The kind of prayer that is spoken not to God but AS God – prayers that affirm rather than beseech, are pregnant with knowing rather than bloated with doubt?  Did I make my every day activities a prayer – realizing that every thought I think carries with it the responsibility of an effect on the world?  Did I remember how truly powerful my own prayer actually is and that by simply devoting myself to the practice of it, I become the change?   Did I remember that my prayer takes what I seek and introduces it to me, the seeker?  If not, then I resolve to be and do better with praying.

Did I do all these things because deep down inside I fully understand how precious I am and that these activities will help me to see that I am held in the light as a perfect idea?  Did I remember that I have been perfectly conceived and am always held in the perfect mind of God as perfect being?  Did I know that there is nothing that I can ever say, nothing I can ever do that will separate me from the love of God? If for any reason, I forgot my divinity this year, then I resolve to be and do better in my knowing of it, to fully understand and embody the truth that it is done unto me as I believe.  And I believe in the power of Good, for me, for you, for all.

(c) Rev. David Auld

May your New Year be safe, fun and full of love.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

It’s that time of year when focus starts to wander and bad jokes are almost mandatory. So in the interests of sharing groans at the office Christmas party, here’s a few of my favourite Christmas “Dad” jokes.

What do reindeer hang on their Christmas trees?
“Horn”-aments!

What does Rudolph want for Christmas?
A pony sleigh station!

What’s a hairdressers’s favourite Christmas song?
‘Oh comb all ye faithful’

What do elves sing to Santa?
Freeze a Jolly Good Fellow!

Whats happens if you eat the Christmas decorations ?
You get tinsel-itus !

How does Good King Wenceslas like his pizzas?
Deep pan, crisp and even!

One time Father Christmas lost his underpants.
That’s how he got the name Saint Knickerless!

What kind of motorcycle does Santy ride?
A “Holly” Davidson!

Where does Santa stay when he’s on holidays in January?
At a Ho-ho-tel

Where does Santa go to learn to slide down a chimney?

Chimnesium

Why does Santa wear pink underwear?

He did all his washing in the one load.

What did the dog get for Christmas?
A mobile bone!

What did the farmer get for Christmas?
A cow-culator!

*  Xmas is the time when people put up so many light bulbs outside you don’t know if they’re celebrating the birth of Jesus or the electricity company.

*  There has to be something wrong with Santa. Can you imagine any other bloke doing all that driving and still saying ho ho ho at the end?

*  Xmas is in my heart 12 months a year – and thanks to credit cards it is on my Mastercard statement 12 months a year also.

I would love to hear your bad Christmas jokes – drop them into the comments section and share the goodwill.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

Tomorrow my youngest child finishes primary school. No more “little lunches”. No more headlice (hopefully). No more one teacher for every subject. Next year we move into one drop off & pick up for both kids (yippee!!!!), a brilliant music program to stretch her skills & a whole raft of new friends.

For me it is the end of an era. The end of childhood and the step into the teenage years for what was once my baby. I look back at her Prep photos and see a child with shining eyes, keen to leap into learning. She has had good years and less than exciting ones. But, overall the Primary School years have been kind to her.  All I can hope is that High School is just as kind and her eyes still shine on day one next year, and every day thereafter.

Like every life transition there are mixed emotions for the person involved and the people watching from the bleachers. A mixture of trepidation, hope and joy in the future. A blend of sorrow and loss for what is passing and is no more. No life transition passes without feelings surfacing that need to be acknowledged and processed. Trying to push the feelings down or to ignore them is like trying to grasp smoke – parts will always slip through your fingers.

Transitions are not all happiness and not all sorrow. They are a blend of both – like the rest of our lives. We just need to take the time to acknowledge the transition and not race through blindly to the next big thing. So over the coming days we will celebrate her successes so far and welcome her new role as a young adult in our family.  Her amazing elder sister will share her wisdom and experience thus far to make the transition easier for her younger sibling (along with the odd war story). And yes, I will no doubt shed a few tears tomorrow at her final Primary School awards ceremony.

So tomorrow when I am sitting in the stuffy auditorium, watching my young adult take the stage for one last time at Primary School, I will give thanks for her life thus far and the people who have contributed to her becoming the wonderful young woman that she is. I will also place a wish for her future.  My wish – that she has joy, good friends and a rich life experience in the next phase of her life.  And I am sure, in no time flat, I will be sitting at her Year 12 graduation celebrating another end of an era.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

It is the 1st December, and for our household that means pulling out the many many plastic tubs of Christmas decorations from their home under the stairs, and starting to decorate the inside of our house. Our rituals also involve creating a mountain of tinsel on the lounge room floor and covering the kids  in the tinsel mountain while the cats leap in and out, chasing tinsel strands. We have done this since the kids could barely crawl and we still do it (even though the eldest is not too far off being 6ft tall now – we just use more tinsel).

We also take turns photographing each other putting the angel on the top of the tree. We have photos of the kids from being babies in arms holding the angel right the way through to being taller than the tree … and these are some of my most treasured photos.

Why? People crave rituals. We need rituals to mark the passage of time and significant events, otherwise our lives feel hollow. And people will create rituals even if you don’t formally acknowledge them – ranging from the boss always wearing a daggy Santa hat to the Christmas party through to Mary from accounts always getting drunk and disorderly on too much free booze.

Isn’t it better to create more positive rituals? Christmas is a great time to put in some new fun rituals at your workplace (yes, even those boring workplaces where everyone looks awkwardly and silently at each other over morning tea).

• Advent Calendars don’t have to be just for kids (grab one in your lunch break today). Put a roster up as to who gets to open each door.
• Make your next morning tea an office decorating tea where everyone has a hand in either decorating their space or making some decorations.
• Who says Christmas Lights are only be for houses?  I worked miracles with bent paperclips in the ceiling tile joins holding up LED fairy lights. Just put them on a timer so no one has to remember to turn them off at the end of the day.
• Every office can have a Christmas tree. Get everyone to add one decoration that represents them or see what magic you can create with office supplies (post it note covered tree anyone?)
• Stage your own version of the “Night Before Christmas” with different staff taking on the roles of reindeer, stockings, chimney etc

The thing is that we are serious for the rest of the year. Why can’t we allow our inner child out to play during Christmas? Why not create some fun rituals that you can do each year to celebrate the passing of another year?

And what is my personal favourite office ritual? Christmas Eve I wheel in the wheelie bin and go through the filing cabinet – shredding files that are no longer needed with a glass of champagne in hand.  I do the same with electronic files – deleting old sent emails no longer needed. I love it and haven’t missed a year for over a decade.

What is your Christmas office ritual?

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance Copywriter

As mentioned in the previous blog post, the recently completed Blessingwhite study looked at employee engagement around the world. The results of three questions really caught my eye, as they show some specific things a manager can do to engage employees.

The questions?

• My manager encourages me to use my talents - 85% of engaged employees agreed with this statement while only 37% of disengaged employees agreed.

• My manager asks and acts on my input - 84% of engaged employees agreed, 42% of disengaged.

• My manager recognises and rewards my achievements - 88% of engaged employees agreed, 43% of disengaged.

Smart managers need to look at these three areas and ask – what can I do better to encourage, ask for input and recognise & reward my team. It doesn’t take a psychology degree to work out that people need to feel valued, listened to and stretched. These stats though should give you a little nudge along to act on your positive intentions.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance HR Writer

This morning I attended a breakfast briefing by Reg Polson at AIM Qld of a survey  that was released this week. The Blessingwhite study of over 10,000 people worldwide, looked at the engagement levels of employees around the world – where employees are both enthused and “in gear” in a workplace. This is not just about job satisfaction, but they wanted to look at something deeper.

Ok – this is where I put on the table my concerns about the validity of the sample selection which will of course generate “interesting” results, but putting that aside, the data makes for interesting reading. I will share some of the findings over a few blog posts – so you are not all drowned in data.

The model they adopted suggested there are 5 levels of employee engagement.

1. Fully engaged employees have both high contribution and high satisfaction rates
2. Almost engaged employees have medium-high contribution & satisfaction rates
3. Honeymooners & Hamsters – are either those new to the job who are happy but not contributing much yet, or who are busy being busy and like what they are doing (but not really making a difference)
4. Crash & Burners are the medium to high contributors but have low satisfaction
5. Disengaged are the the ones who have low to medium contribution and satisfaction.

Globally – 30% of all employees are fully engaged. In Australia the result is 37% (and a highly skewed rate – AIM members are 48% fully engaged – recruiters may want to take note and check for AIM membership as part of their process).

Yes, but who cares? The study then went on to look at things such as intention to leave a workplace, as well as quoted a pile of studies that looked at things such as share price value and engagement, as well as customer satisfaction and engagement. Bottom line – the more engaged your employees are – the better your business will do.

The interesting section of results for me is the “Almost engaged”. These are the people who have the potential to be your star performers and who are contributing well – but unless you manage carefully they are ripe for a smart headhunter to pick them off.  Globally this worked out at 27% of all employees and in Australia 23%. This means 23% of your workforce are sitting there with targets on them – but they are also the group the easiest to move to full engagement. I can tell you where I would be concentrating my engagement and retention efforts!

Again playing with stats – this means in Australia that 60% of all employees are either fully or almost fully engaged with their work. Does this ring true for your business?

If you want a copy of the summary of information, then either visit AIM Qld or Greg Polson’s site.  In the next post I will look at some of the more interesting stuff – what can managers personally do to influence how engaged their employees are.

Ingrid Cliff

We put your business into words

Heart Harmony – Freelance HR Writer