heartharmony.com.au

Invisible people are all around you. Each day, no matter where you go or no matter what you do, you pass invisible people. And no, I am not going all woo woo on you, I am simply talking about the people we all take for granted. Our taxi drivers, receptionists, shop assistants, cafe attendants, admin assistants and a myriad of other people whose job it is to care for us.

You can tell a lot about the character of a person by how they treat the invisible people around them. As an inveterate people watcher, I often sit and observe how people treat the invisible people around us. Most people barely acknowledge their existence, treating them as a funny shaped vending machine – put money in and get some goods or service in return.

And yet some people stop, take the time to give eye contact, a smile and a comment about their day or their lives. When this happens you can see the invisible people do a double take, stand a bit taller and smile. Someone has taken the time to make them visible, to be seen, to be acknowledged. Their customer service usually lifts for you and for the people after you – they feel better about themselves and their jobs – all from one simple contact.

We all crave human contact. We all have wants & desires. We all have hopes & dreams. Yet, the invisible people learn that their hopes and dreams are of lesser importance than those of the people they serve. Do we really want this to be the case?

So today when you travel about, when you grab your coffee, when you talk with an admin person, or you buy something in a shop, take a second to look at how you treat the invisible people around you, and then step out of your comfort zone to connect with them. Today make the invisible people visible.

Ingrid Cliff

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Heart Harmony – Freelance writer