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As readers of this blog would know I have foil roof insulation (and love it). Just to be on the safe side over the past fortnight I tried to book in electricians to double check that everything was OK. The first 3 sparkies (including my regular tradie) wouldn’t touch the job.  Each had different reasons for not doing inspections which I respect, but they are doing themselves out of work.

One of the tradies recommended me to one of the “big” electrical companies – Fallon, so I tried to book them.  Well the call centre took the booking and on the nominated day I waited and waited … only to have a “no show”. I rang the call centre and rebooked and waited again on the newly nominated day. Another no show.  So I canceled my booking with Fallon and won’t be using them for our regular work in the future.

By now I was getting frustrated so put the word out on Twitter & Facebook. One of my colleagues recommended Pulse Electrical – so I gave them a call.

The lady who answered the phone was warm and truly lovely. And she asked the question … while we are out there checking your roof, is there anything else we could do for you? Do you need any new points, switches repaired or anything you are concerned about electrically?”  Her going through the list triggered all of the jobs I had been saving for our regular sparkie, so of course I said “sure”.

Pulse were great – they turned up on time, were polite and easy to work with and did the job well. And as a result they have an additional $450 of electrical work from me in the way of new external points for our Xmas lights and a host in interior fixes. Win win all around. I’ll happily be moving all our electrical work over to Pulse.

The point is they asked the question – and made additional sales. How many times do businesses not ask the question and lose money as a result?

Oh yes, there were no problems with my foil insulation by the Australian Insulation Specialists. The sparkies reckoned it was the neatest and best job they had seen and raved about how well it had been installed (and yes they have seen many jobs by cowboys out there).

So – what opportunities are you not making the most of?

Ingrid Cliff

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Heart Harmony – Freelance Copywriter