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Businesses need to look at performance measures to track their success but many businesses struggle with working out their top performance measures. They measure things that may or may not make a difference to their business. Warren Buffet once said “Focus on what’s meaningful and not what’s measurable” .

Recently I have been talking with Steve Major from Major Focus Group. He is one of the most insightful and fascinating people you will ever meet, and works with businesses to help them determine the meaningful measures for their business. He picks up where your accountants leave off.

He also believes that every measure has a customer service correlation. That financials without customer service measures have absolutely no meaning (given he has an accounting background this is pretty radical stuff!).

If you want to learn what measures are meaningful for your business I recommend checking out the Major Focus Group website.

Until next time

Ingrid Cliff

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Heart Harmony – Freelance Copywriters