I HATE Music on Hold
October 28th, 2008 by Ingrid Cliff
Many governments and business get music on hold for their telephones. Personally I hate Greensleeves chimes only slightly less than “your call has progressed in the queue and your call is important to us” as you know darn well that if they really cared they would employ more staff so you are not left hanging for 40 + minutes.
The other day I had to laugh when put on hold for the umteenth time for one Local Government office I was greeted with “Killing me softly with his song”. Either the programming company had a very wicked sense of humour or it was one of those delicious mistakes.
Have any of our readers had any other pet on hold hates or delicious mistakes they would like to share?
Ingrid Cliff
We put your business into words
This entry was posted on Tuesday, October 28th, 2008 at 11:20 am and is filed under small business tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
October 29th, 2008 at 9:26 pm
There’s a show on ABC2 called “People Watchers”. They did an experiment with hold music and found the more up tempo music had people thinking they were on hold for less time… it’s an interesting show, and it was an interesting experiment.