Dealing with difficult customers
September 24th, 2008 by Ingrid Cliff
A heads up that a colleague of mine from Soul Talk Consultancy Services is running a one day workshop Wed 15th Oct from 9-4.30pm on dealing with difficult customers.
The content curriculum looks brilliant – giving an opportunity to explore what triggers us and why, as well as learning strategies for dealing with the angry, distressed, untruthful and even unappreciative customer.
Raelene Bann is a qualified counsellor and mediator, and really knows her stuff so this should be a great workshop. For more information contact Raelene on 0402 247 459.
Until next time
Ingrid Cliff
We put your business into words
This entry was posted on Wednesday, September 24th, 2008 at 6:38 pm and is filed under Customer Service Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
