heartharmony.com.au

Often businesses think about if they have outgrown a client – but do you ever think about if your client has outgrown you?

I had a call from one of my favourite suppliers the other day. We have become very close friends over the years and I happily refer stacks of people his way as I know his work ethic and quality of his work is impeccable.

The subject of the call … how I had outgrown his skill, knowledge and ability on the cutting edge stuff that I do, and how I needed to start searching for a higher skilled supplier.

This was a really hard call to take! But as a client I knew he was right. Over the years I have learnt a lot along the way and can mix it with the best of them in terms of geek stuff. My supplier is a brilliant generalist, but is not a specialist in the areas I now work within.

I admire my supplier’s honesty and ability to speak his truth even though it will cost his business money in the short term. I will still happily continue to refer people to him and still catch up for coffees as a friend.

Ethics in business – it is alive and well! Have any of your clients outgrown you?

Ingrid Cliff
Heart Harmony

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