Mobile phone training
April 8th, 2008 by Ingrid Cliff
I have been looking at upgrading my mobile to a fully featured smart phone to reduce the clutter and weight in my handbag with all of my technology toys. As I was checking out the latest GPS, 5 MP, pay TV phone features I must admit feeling a bit lost. I wonder how many other people have all of these mobile phone features but then never use them or don’t use them effectively because they don’t know how?
Quick quiz – how many features do you regularly use on your phone? With the modern technology in phones, just using them to make and receive one call at a time is like just using a computer to type letters (and that’s all). Modern phones are really mini computers – are you getting the best out of your phone?
Now if I was in NZ I would just contact Mobile Mentors - a specialist company that teaches people to use all of the features in their phone.
Or if I was in Holland I could tap into a brilliant initiative that pairs 12-16 year old kids who are proficient in mobile phone with mature age corporate “students”. This is a win-win for everyone – the kids get confidence, build connections and gain exposure to corporate environments (and make money). The businesses get better productivity from their employees using the technology they have provided for them.
I haven’t yet been able to find something similar in Australia – I can’t understand why mobile phone shops don’t hold regular classes as part of their service offering! I love technology (and yes I am a geek), but having someone walk me through all of the features and how to use them effectively is a service I would love to have and would willingly pay for.
Oh … and if anyone has tried out a Nokia N95 8gb or an I-Phone (yes I know they are not yet released in Australia officially) I would love to hear your opinion on which is better.
Until next time
Ingrid Cliff
Heart Harmony
This entry was posted on Tuesday, April 8th, 2008 at 4:57 pm and is filed under Customer Service Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.











April 8th, 2008 at 5:56 pm
I have just upgraded to an HTC2600i to reduce the clutter and weight in my handbag. It is a smart phone with the usual features of a phone plus Word, Excel and Powerpoint, GPS and maps and on a $5/mth plan with 3 I also receive email and can check the news when I’m waiting somewhere or do a bit of web surfing – checking forums etc. It is great with a bluetooth headset as well so I’m not holding a pda size phone to my ear. I love it. Have just bought a roll out keyboard (hardly weighs anything)which bluetooths to the smartphone too. (yes I’m a geek too!) That way on some occasions I don’t need to take my laptop.
April 8th, 2008 at 5:59 pm
By the way, I’ve used all the features except Powerpoint so far.
April 8th, 2008 at 6:21 pm
Thanks Nerida – another option to add into the collection of research. Love the roll-out keyboard idea.