FAQs
Who Do You Work With? (Yes, we know it should be “Whom”, but conversational writing often challenges conventional grammar)
Over the years, we have worked with tradies, builders, manufacturers, web companies, mechanics, not-for-profits, schools, agricultural companies, social services businesses, alternative therapists, consultants, artists, conscious entrepreneurs as well as business start-ups and sole operators.
You see, most of our business comes from repeat clients as well as referrals (which we love – thank you to all our fabulous clients when send great people our way).
But .. there are certain industries for which we either have a preferred supplier arrangement in place (which means we cannot write for their competition) or we have learnt over the years that we are not a good match for. This means we don't generally work with any new clients who are travel agencies, recruitment agencies, accountants, financial planners, mortgage brokers, real estate agents, multi-level marketers, interior designers or public speakers. We arehappy to refer you to one of our colleagues if you fall into any of these industries.
We also choose not to work with people who are looking for the "cheapest writer they can find". But, if you are looking for quality results at a realistic investment - then let's talk.
Do you only work with Brisbane businesses?
While we do work with a lot of Brisbane based businesses, thanks to Skype, phone and email we work with businesses around Australia and the world. Doesn’t matter where you are – we can help you put your business into words.
What are your copywriting rates?
Every project we do is different. A 200 word website page is different to a 32 page long-copy direct response sales letter. Projects on complex manufacturing or IT take us a bit longer to create rather than for trades sites.
That’s why we prefer to quote by the project rather than the hour. Each project fee covers the copy and research, plus up to two sets of amendments (although most of our clients only tend to use one to fine-tune the words).
For most projects, our fees are somewhere between $120 + GST and $175 + GST per standard website page.
Are there any hidden extra costs?
The only extras you may be up for are any significant out of pocket expenses like travel costs for meetings, or extended meetings outside the norm. Other than that, your project fee covers the lot. You are always welcome to buy us a coffee at any meeting we have though.
What payment methods do you accept?
For new clients, overseas clients and for large projects, we require a 50% deposit before starting your project. We will send you an invoice and you can pay via bank deposit or Paypal. As Paypal charges additional processing fees (bless their cotton socks), these additional fees are passed on to you.
Payment terms are 7 days and late fees are payable.
How much lead time do you need?
Generally we am booked betyween two to four weeks in advance. At peak times of the year, this can extend a tad. Just give us a call and we can give you an idea of when we can start and when your work will be completed.
Just a side comment here on urgent or rush jobs. After at $40,000 lesson from a client a few years back (sharp intake of breath and say ouch!), all rush jobs attract an additional loading and requires 75% of the total project payable up front before the first letter is typed.
Do you transfer copyright to me?
Yes. Once we have completed your project and you have paid your final invoice, we transfer all rights to your work to you (at no additional charge).
Can I see samples of your work?
Sure! Take a look at our portfolio for some of our recent work (but also realise that not all clients want their work shared with others).
You can also take a look at what some of our clients have said about us in the past.
Do you do web design?
While we don’t do web or graphic design, we work with a stack of brilliant designers, ranging from budget to super high quality.
What about off-page SEO?
There are a few SEO companies that we can recommend – ones who are ethical, honest, know their stuff and get results.
Where did the name Heart Harmony Communications come from (and the butterfly)?
Some of Ingrid's favourite writing quotes involve the heart ..
"You must write your first draft with your heart. You rewrite with your head."
Finding Forrester
"It is only with the heart that one can see rightly; What is essential is invisible to the eye."
The Little Prince, Antoine de Saint Exupéry
You see, to Ingrid writing without heart simply doesn't connect with people - it is too cold and calculating. Yet writing only from the heart often means fluffy writing that goes around in circles. To be effective your heart and brain need to be working in harmony. Hence the name.
And the butterfly? That's what happens with brilliant copy ... it takes the essence of a business and transforms it into something brilliant.
Contact us for a quote
If you want more information, give us a call in Brisbane, Australia on 07 3351 8844 or contact us for an estimate.
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